Cases

Telecommunications Company

Partner: IBM e SAP

Goals
Define and build several business solutions and performance indicators for one of IBM's largest business intelligence projects in Brazil

Solutions
New performance indicators associated with business units of marketing, financial and commercial areas

Achieved goals
Definition of several new performance indicators in the BI platform as well as the integration of corporate metrics and indicators (DW-BI) with SAP-BW, SAP-SEM (Strategic Enterprise Management) and SAP-BPS (Business Planning and Simulation) platforms

Telecommunications company

Partners: Oracle, SAS

Project
Identify and build models and financial simulator - what if analysis - with financial losses and revenues that could be recovered by year

Solution
Presentation of proposals and development of strategic plans of new performance indicators related to billing, payments and financial impact in the company - scope of Revenue Assurance

Telecommunications company

Partner: SAS

Goals
Manage the quality of the company's relationship with customers (CRM), with the regulatory agency (Anatel) and consumer protection agencies (Procons) - Governance and quality of information and processes

Methodology
Management strategy, qualitative, highly quantitative and supported by systemic approach - Six Sigma methodology

Key Benefits
Reduction of financial losses and greater efficiency and operational efficiency of the responsible teams

Telecommunications company

Partners: SAS, Teradata, cVidya

Project
Deploy an entire architecture, defining new processes and performance indicators responsible for controlling billing and payments in Brazil (financial volume greater than US$ 2,5B / year - Prepaid, Postpaid and Interconnection)

Achieved goals
The project's ROI was less than 3 months. Identified and solved problems of financial losses in the order of R$ 125 million / year in the first year of the project

Brazilian multinational mining company

Partners: TCS and Oracle

Target
Develop billing processes and integrate key performance indicators related to travel expenses of company employees

Telecommunications and Banking Companies (FEBRABAN)

Partners: Stefanini, Oracle and ATP Banking SA

Project
Understand, evaluate, define and implement control processes and performance indicators related to payments and collection

Achieved goals
After the solution was implemented, the entire collection process was controlled within 24 hours (Tens of millions of consumers and tens of banks)

Additional benefits
Improvements in the collection and SLAs of the processes. The pending issues identified by the indicators and controls were resolved within 2 business days

Telecommunications company

Partner: IBM

Goals
Working on the commercial launch of the company in one of the largest integration projects in Brazil, we must think ahead, define the strategy and present solutions related to the integration of the company's core systems.

Key benefits
Integration of the company's main systems, including customer management systems, sales, billing, payments and collections, SAP systems as well as data warehouse and business intelligence platforms

Telecommunications company

Partners: Atos Origin, Ericsson and Oracle

Project
Define and implement a platform of performance indicators responsible for controlling the entire payment and collection process of the company and which had a backlog of processing 40% of the customer base in debt

Achieved Goals
After the development and implementation of the project, in 4 months we managed to reduce the backlog from 40% to less than 1% and started to collect values over R$ 600 million